Genesis has set ambitious goals to place in the top 10% of UK Housing Associations over the next three years. We are now completing our campaign to build a talented workforce that will assist in the drive delivery of our business plan to achieve our targets. This includes recruiting to our In-House Repair and Maintenance Team called Shenstone. Shenstone plays a pivotal role in the maintenance of Genesis Housing Stock and carrying out Repair and Maintenance work for external partners. Shenstone Property Services Ltd is the internal property maintenance company of Genesis Housing Association. Shenstone carries out reactive repairs and void contract works. Over the past year Shenstone has carried out 53,500 repairs requests, this is about 191 orders every day.
The repairs service is one of the most important areas in Genesis. Residents care more about repairs than almost any other service so it’s important that we get it right.
We have carried out major changes within Shenstone with a reorganisation of the structure and implementing a number of improvements. Getting the right people into our teams is one of our critical requirements for overall business success. A key competence for all posts is Customer Focus which is non-negotiable and a golden thread through all the post available within Shenstone. The other core competencies for the posts include: Planning and organising, excellent communication, experience/ability in similar role. We particularly need to build our capability to increasing resident satisfaction and ensure value for Money. Ability and confidence to build relationships at all levels of Genesis and combine with strategic awareness and big picture view, is required for this senior role. We are looking to recruit a Deputy Director to provide the Leadership of the in-house, direct labour organisation repairs service (with turnover of approximately £13 million per annum) ensuring customer service excellence and achievement of financial targets. The role holder will need to have demonstrated excellent leadership in a similar environment organise to meet organisational goals. You will need to have the skills and experience in overseeing the organisation and strategic planning in delivery of business objectives.
The Key Challenges within the role are:
Ensuring Shenstone operates within its budget and also provides a first class service to tenants at all timesEnsuring Shenstone adheres to stringent health, safety and environmental policiesThe organisation has ambitions to grow and acquire more external business through tenders / bidsShenstone should implement and effectively use technology to schedule work and ensure the workforce is working efficientlyIt is vital that the Deputy Director, Repairs and Maintenance takes ownership of the quality assurance of work and customer service.The ideal candidate should possess:
A minimum of 5 years strategic management experience in a business delivering either planned or reactive repairs and maintenance services to either internal or external customersYou should have experience of managing a budget in excess of £20m p/a and leading a team of over 50 people directly, and 100+ subcontracted staffExperience of bidding and tendering for contractsExperience of leading a team delivering capital works up to £3.5m in sizeA degree level qualification and / or professional accreditation (RICS / CIOB etc)It is important that you possess the experience of using mobile technologyYou should have an innovative approach based on excellent customer service.Closing date for applications: 30th October, 2011
Telephone interviews w/c: 31st October, 2011
Shortlist interviews: w/c: Expected to take place in early November
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