s9wSkqzz9pBXAf09MteJLARh2tc Service Improvement Manager, Repairs | JOBS VACANCY Service Improvement Manager, Repairs | JOBS VACANCY
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Jumat, 14 Oktober 2011

Service Improvement Manager, Repairs

Genesis has set ambitious goals to place in the top 10% of UK Housing Associations over the next three years. We are now completing our campaign to build a talented workforce that will assist in the drive delivery of our business plan to achieve our targets. This includes recruiting to our In-House Repair and Maintenance Team called Shenstone. Shenstone will play a pivotal role in the maintenance of Genesis Housing Stock and carrying out Repair and Maintenance work for external partners. Shenstone Property Services Ltd is the internal property maintenance company of Genesis Housing Association. Shenstone carries out reactive repairs and void contract works. Over the past year Shenstone has carried out 53,500 repairs requests, this is about 191 orders every day.

The repairs service is one of the most important areas in Genesis. Residents care more about repairs than almost any other service so it’s important that we get it right.

We have carried out major changes within Shenstone’s with a reorganisation of the structure and implementing a number of improvements. Getting the right people into our teams is one of our critical requirements for overall business success. A key competence for all posts is Customer Focus which is non-negotiable and a golden thread through all the post available within Shenstone. We are looking to recruit a Service Improvement Manager, Repairs to lead a high performing, professional repairs team. The role holder will provide the leadership in managing the day to day repair service, this includes overseeing the management of 60 operatives, Contact Centre and resource schedulers. Our service provides 24/7 cover throughout the year and this post holder will oversee the management of our Out of Hours Service. In addition, key challenges in the role are:

Managing a team of both directly employed and subcontract staffYou should keep the senior management team updated regularly with project progress, expenditure and issues relating to deliverYou should provide excellent customer service to tenants and ensure your team upholds the Genesis values.Increase the productivity of operational teams and ensure all KPIs are hitWork with the Deputy Director to secure more external revenue streams, including working on bids and tendersWork effectively with suppliers and subcontractors and manage issuesSetting clear, measurable and achievable objectives for the team and ensuring those key performance indicators are met

The successful candidate should possess:

People management experience (minimum of 60 people)Experience of managing a budget of a minimum of £10m p/aA degree level qualification or equivalentA minimum of 5 years experience of operational management within reactive repairs and maintenanceYou should have a professional membership to CIOB or equivalentExperience of delivering capital works up to the value of £3.5mClear, up-to-date awareness of the subcontract marketExcellent knowledge of Health and Safety legislation and a qualification / training within IoSH or NEBOSHIt would help your candidature to have an awareness of the social housing sector.Experience of using mobile technologyExperience of delivering high quality repairs and maintenance on time, in full and within agreed budgetsExcellent customer service and the desire to continuously improve.

Closing date for applications: 30th October, 2011

Telephone interviews w/c: 31st October, 2011

Shortlist interviews: w/c: Expected to take place in early November.

View the original article here

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